Frequently asked questions

• Can I try a chair before buying?

  

  Yes. Our Wongwian Yai showroom is open daily 8:00–17:00, closed on public holidays. Walk in — no appointment needed. Every model is on display so you can compare them side by side.

• Is the showroom open on public holidays?

  No. We're open daily 8:00–17:00, closed on public holidays. You can still message us on LINE.

• Where is the showroom? Is there parking?

  61 Taksin Road, Bang Yi Ruea, Thon Buri, Bangkok 10600, near BTS Wongwian Yai. Parking is available in front of the showroom. Navigate with Google Maps

• I live outside Bangkok and can't come in — what can I do?

  Send your height and weight on LINE and we'll recommend a model and size; then order on LINE or the website. We ship nationwide. Online orders can be cancelled within 7 days of delivery, and exchanges are possible within 14 days.

• Are the chairs genuine? Who handles the warranty?

  Genuine products, imported by 8 Solutions ourselves — we don't buy through a distributor in Thailand. So we issue and handle the warranty ourselves, for the same length of time the manufacturer sets — parts, labour and return shipping for repairs included, and transferable to the next owner.

• How long is the warranty?

  Herman Miller 12 years · Haworth 12 years (structure and mechanisms; fabric and leather per brand terms) · HÅG 10 years (up to 9 hours of use per day). It runs from the day you receive your order. This warranty is in addition to, and does not limit, your rights under Thai law. Details: Warranty & service.

• How does a warranty claim work?

  Message us on LINE or call 094-416-6689 with photos, the model, and your receipt or order number. We look at the photos and tell you whether to bring it in or whether a part needs preparing first; repairs and parts are handled at our showroom.

• Can I claim with the manufacturer instead?

  The warranty on a chair bought from us is issued and handled by 8 Solutions, so please contact us. The manufacturer and other retailers aren't the warranty provider for it.

• How does delivery work, and what does it cost?

  Bangkok & vicinity: free, by our own team, assembled for you with a quick walkthrough. Other provinces: Thailand Post, ฿1,000 per chair, shipped fully assembled. In stock: it leaves our shop within 48 hours, public holidays not counted (add Thailand Post travel time outside Bangkok).

• Do you assemble the chair?

  Yes. In Bangkok and the vicinity our own team assembles it for you with a quick how-to-use walkthrough. Other provinces receive the chair fully assembled.

• What if it's out of stock?

  You can pre-order: 50% deposit, ships within 30 days of the deposit. Pre-orders are taken on LINE. Ask us about stock first, any day. The deposit is non-refundable if you cancel the pre-order yourself, except: (1) if we can't deliver within 30 days of your deposit, you can wait or get the deposit back in full; (2) for website or LINE orders, you keep your legal right to cancel within 7 days of delivery for a full refund.

• Are there promotions or free gifts?

  Current gifts and promotions are shown on each product page — or just ask us on LINE.

• Which size should I get?

  

  Send us your height and weight on LINE and we'll recommend a model and size — or come and sit in them.

• What is the maximum user weight for each chair?

  It depends on the model and size: Aeron size A is rated for users up to 136 kg, size B up to 159 kg and size C up to 181 kg (per Herman Miller documentation). HÅG is generally up to 110 kg unless the model states otherwise. For other models, tell us your weight on LINE and we'll answer per model.

• Are the chairs new or second-hand?

  Everything on the website is new, except items labelled second-hand.

• Do you buy or take trade-ins of old chairs?

  Yes. We buy and take trade-ins of used chairs — send photos and the model on LINE and the team will assess.

• Do you have refurbished chairs?

  Occasionally. Ask us about current stock on LINE. All items on the website are new, except those labelled second-hand. The warranty terms on this site apply to new chairs.

• Can I pay in instalments?

  Yes: 0% for up to 6 months on participating credit cards. It's arranged in chat, not at the website checkout. Message us on LINE with the model you like and we'll send the payment link.

• Is there an extra fee for instalments?

  Ask us on LINE — the team will tell you the monthly amount before you decide.

• Do prices include VAT? Can I get a tax invoice?

  Prices on the website include VAT. Full tax invoices are available — give us your company details when you order.

• Can I get a tax invoice?

  Yes, full tax invoices are available. Give us your company name and details when you order.

• How do I buy several chairs for my company?

  See For business, or message us on LINE with the quantity and how the chairs will be used. We offer demo chairs for your team, quotations, delivery and installation.

• Do you repair chairs?

  Repairs and parts are handled at our showroom. Message us on LINE first and describe what's wrong.

• Can I exchange it or cancel?

  Exchanges within 14 days. Message us on LINE with your order number and we'll walk you through it. Ordered on our website or LINE? You can also cancel within 7 days of receiving your order by messaging us on LINE or by email, and we refund the full amount within 15 days of your notice.