Genuine products, imported by 8 Solutions ourselves — not bought through a distributor in Thailand, which is why we issue and handle the warranty ourselves.
Warranty issued and handled by 8 Solutions for the same length of time the manufacturer sets — parts, labour and return shipping for repairs included, transferable to the next owner. Repairs and parts at our showroom.
8 Solutions (Dream Tales Co., Ltd.) is an independent importer and retailer, not an official dealer of the brands mentioned. All brand names and trademarks belong to their owners.
Repairs and parts are handled at our Wongwian Yai showroom — the same place you came to try the chair
Warranty issued and handled by 8 Solutions for the same length of time each manufacturer sets — parts, labour and return shipping for repairs included, and transferable to the next owner. Repairs and parts are handled at our showroom. The warranty terms on this page apply to new chairs.
Herman Miller
12 years warranty from 8 Solutions for the same length of time the manufacturer sets — parts, labour and return shipping for repairs included, and transferable to the next owner
Warranty issued and handled by 8 Solutions for the same length of time the manufacturer sets — parts, labour and return shipping for repairs included, transferable to the next owner. Repairs and parts at our showroom. The warranty runs from the day you receive your order.
Covered: the whole chair, including tilt mechanisms, casters, gas cylinders and electrical parts, for manufacturing defects. We repair or replace the part free of charge (parts, labour and return shipping for repairs included).
Use: covers multi-shift use (all-day use).
Fabrics and materials: materials named by the manufacturer, such as 8Z Pellicle mesh, are covered for 12 years; certain other proprietary fabrics for 5 years — we'll confirm for the model you buy.
Not covered: normal wear and tear · fabric pilling · fading from light · natural marks on leather · dye transfer from clothing (e.g. denim) · damage from sharp objects · modification or misuse.
Starts: the day you receive your order.
This warranty is in addition to, and does not limit, your rights under Thai law.
Transferable to the next owner: show the original receipt or order number.
Haworth
12 years (chair structure and mechanisms · fabric/leather per brand terms) warranty from 8 Solutions for the same length of time the manufacturer sets — parts, labour and return shipping for repairs included, and transferable to the next owner
Warranty issued and handled by 8 Solutions for the same length of time the manufacturer sets — parts, labour and return shipping for repairs included, transferable to the next owner. Repairs and parts at our showroom. The warranty runs from the day you receive your order.
Covered: Haworth chairs — structure and mechanisms for 12 years, for design or workmanship defects under normal use. We repair or replace the part free of charge (parts, labour and return shipping for repairs included).
Fabric, leather and mesh: shorter terms depending on the material (heavy-duty fabric and leather 5 years; fabric, mesh or knit designed for lighter use 3 years) — we'll confirm for the model you buy.
Not covered: normal wear and tear · damage in transit when shipped by the customer · fading from light or cleaning chemicals · dye transfer from clothing · use with non-Haworth parts · caster marks on floors.
Starts: the day you receive your order. (The manufacturer counts from the manufacturing date; our warranty counts from delivery.)
This warranty is in addition to, and does not limit, your rights under Thai law.
Transferable to the next owner: show the original receipt or order number.
HÅG
10 years (up to 9 hours of use per day) warranty from 8 Solutions for the same length of time the manufacturer sets — parts, labour and return shipping for repairs included, and transferable to the next owner
Warranty issued and handled by 8 Solutions for the same length of time the manufacturer sets — parts, labour and return shipping for repairs included, transferable to the next owner. Repairs and parts at our showroom. The warranty runs from the day you receive your order.
Covered: material and manufacturing defects for 10 years when used up to 9 hours a day; 5 years if used more than 9 hours a day or around the clock. We repair or replace the part free of charge (parts, labour and return shipping for repairs included).
Not covered: normal wear and tear · damage from cleaning that doesn't follow the manufacturer's instructions.
User weight: the manufacturer sets a maximum of 110 kg unless a model states otherwise.
Starts: the day you receive your order.
This warranty is in addition to, and does not limit, your rights under Thai law.
Transferable to the next owner: show the original receipt or order number.
Delivery / set-up / timing
Bangkok & vicinity: free delivery by our own 8 Solutions team, assembly and a quick how-to-use walkthrough included
Other provinces: Thailand Post, ฿1,000 per chair, shipped fully assembled
In stock — leaves our shop within 48 hours (public holidays not counted)
Out of stock: 50% deposit · ships within 30 days of the deposit · The deposit is non-refundable if you cancel the pre-order yourself, except: (1) if we can't deliver within 30 days of your deposit, you can wait or get the deposit back in full; (2) for website or LINE orders, you keep your legal right to cancel within 7 days of delivery for a full refund
"Ships within 48 hours" is the time until we send it out from the shop, not the time it reaches you — outside Bangkok it travels by Thailand Post, which takes additional time.
Delivery outside Bangkok is charged per chair. Chairs are shipped fully assembled.
Not sure whether a model is in stock? Ask us on LINE any day.
Exchanges & cancellation
Exchanges within 14 days · Online orders: cancel within 7 days of delivery ›
Ordered on our website or LINE: you can cancel within 7 days of receiving your order by messaging us on LINE or by email, and we refund the full amount within 15 days of your notice.
All purchases, including at the showroom: exchanges within 14 days.
If you're unsure about size or model before ordering, drop by the showroom (daily 08:00–17:00, closed on public holidays, no appointment) or send us your height and weight on LINE first.
To exchange an item, message us on LINE with your order number and the team will walk you through the steps.
0% instalments
0% installments up to 6 months with participating cards — message us on LINE for an installment link
via Beam
0% instalments for up to 6 months on participating credit cards — ask us whether your card qualifies.
Instalments are arranged in chat, not at the website checkout: message us on LINE with the model you like and we'll send you a payment link via Beam.
The monthly amount depends on the model and the number of months you choose; the team works it out with you in chat.
Repairs and parts are handled at our showroom. Tell us what's happening on LINE, with photos — the team looks at them and tells you whether to bring it in or whether a part needs preparing first.
Out-of-warranty repair, or a chair you didn't buy from us? Send photos and symptoms on LINE and we'll tell you whether we can take it.
Are the chairs genuine? How long is the warranty, and who handles it?
Genuine, imported by 8 Solutions ourselves. We issue and handle the warranty for the same length of time the manufacturer sets — parts, labour and return shipping for repairs included, transferable to the next owner: Herman Miller 12 years · Haworth 12 years (structure and mechanisms) · HÅG 10 years, from the day you receive your order.
How does delivery work, what does it cost, and how long does it take?
Bangkok & vicinity: free delivery by our own team, assembled. Other provinces: Thailand Post, ฿1,000 per chair, shipped fully assembled. In stock: leaves our shop within 48 hours (public holidays not counted).
Can I exchange it or cancel?
Exchanges within 14 days. Message us on LINE with your order number and we'll walk you through it. Ordered on our website or LINE? You can also cancel within 7 days of receiving your order by messaging us on LINE or by email, and we refund the full amount within 15 days of your notice.
Do you repair chairs and replace parts?
Yes. Repairs and parts are handled at our showroom. Message us on LINE first and describe what's wrong.
